• View everything through the lens of the stakeholder, whether it be a student, colleague, community member or any other person with whom we come in contact.
• Everything speaks: pay attention to how things look, sound and feel with respect to the physical environment.
• Examine significant processes using service maps— focusing not on our own steps in the process, but on the stakeholder’s viewpoint.
• Provide a framework for removing roadblocks through a Service Opportunity System.